Your Privacy Is Our Commitment

Welcome to tk996. We take your trust and privacy very seriously. This privacy policy ("Policy") provides a detailed description of how your personal information is collected, used, stored, and protected while you use the tk996 platform. By using this platform, you are considered to have given your consent to the terms of this policy.

1 Data Collection

We collect various types of information to improve your service experience and ensure the smooth operation of the platform. The types of information collected are described below.

1.1 Information You Provide Directly

When you create an account on tk996 or use any of our services, we may collect the following information from you:

• Full name and date of birth
• Mobile number and email address
• National ID (NID) or passport details (for identity verification)
• Financial transaction details — such as bKash, Nagad, Rocket, or Upay account numbers
• Your preferred payment method and bank account details
• Any information you provide during support interactions

1.2 Automatically Collected Information

When you use the platform, our system automatically collects certain technical information. This includes:

• IP address and device identifier information
• Browser type, version, and operating system
• Page visit times, location, and click activity
• Referrer URL (the page you came from)
• Session-related information and cookie data

1.3 Transaction-Related Information

To ensure the security of every deposit and withdrawal transaction and to comply with Anti-Money Laundering (AML) policies, we retain transaction history and related details.

2 Use of Information

We use the collected information for the following purposes:

• Account creation, verification, and management
• Processing financial transactions and completing deposits and withdrawals
• Platform security and fraud prevention
• Meeting legal and regulatory obligations
• Providing customer service and support
• Running responsible gaming programs
• Improving platform functionality and user experience
• Sending relevant promotional messages, subject to your consent

Your information is never sold to third parties. Information may be shared with specific partners only when required by legal obligation or to directly deliver a service — details are provided in Section 4.

3 Cookies and Tracking Technologies

tk996 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device that help our platform remember your preferences.

3.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and security; without these, the platform cannot function properly.
• Functional Cookies: Store your preferred language, browsing history, and settings.
• Analytics Cookies: Used to identify page visits, usage patterns, and technical issues.

You can control or disable cookies from your browser settings. However, disabling certain cookies may cause some platform features to not work properly.

4 Data Sharing and Third Parties

We never sell your personal information commercially. However, information may be shared with specific third parties in the following limited circumstances:

• Payment Processors: bKash, Nagad, Rocket, Upay, and bank transfer service providers receive the information necessary to complete transactions. This information is used solely for transaction purposes.
• Identity Verification Services: Accredited KYC (Know Your Customer) service providers for account verification.
• Law Enforcement Agencies: In accordance with valid court orders or government directives, required information may be provided to meet legal obligations.
• Technology Service Providers: Those who provide technical support for operating our platform may access certain information to a limited extent — however, strict confidentiality agreements are in place with them.

All third parties are contractually bound to comply with tk996's privacy standards.

5 Data Security Measures

tk996 applies industry-standard security measures to keep your information secure. Our protection methods include:

• SSL Encryption: All communications are encrypted using SSL/TLS protocols during data transfer.
• Secure Storage: Stored data is kept in encrypted databases.
• Access Controls: Only authorized personnel can access information on a need-to-know basis.
• Security Audits: Regular security testing and vulnerability assessments are conducted.
• Two-Factor Authentication: The option to add an extra layer of security to your account.

However, no method on the internet is 100% secure. We strive to ensure maximum protection, but a complete guarantee of security is not possible.

6 Data Retention Period

We retain your information for as long as necessary. The retention period is determined based on the following factors:

• Relevant information is retained for as long as your account remains active.
• Even after an account is closed, certain information may be retained for the required period in accordance with legal obligations (AML, KYC).
• Relevant information may be kept for an extended period if needed for dispute resolution or legal proceedings.
• When no longer needed, information is securely deleted or anonymised.

7 Your Rights

As a user of the tk996 platform, you have the following rights regarding your personal information:

To exercise any of the above rights, please contact our support team. We will process your request appropriately.

8 Minors' Privacy

tk996 is for users aged 21 and above only. We do not knowingly collect any information from minors. If it comes to our attention that information from a minor has been collected, we will delete it immediately and suspend the associated account.

If you believe a minor has registered on this platform, please notify our support team immediately.

9 International Data Transfers

Our servers and technology infrastructure may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that the same standard of protection is maintained and that international data protection standards are followed.

10 Changes to This Policy

We may update this privacy policy from time to time. If there are any significant changes, we will notify you via your registered email or through a platform notification.

If you continue using the platform after changes have been made, you will be considered to have consented to the new policy. We therefore recommend checking this page regularly.

11 Responsible Gaming and Data Protection

We support responsible gaming and may use collected information for this purpose. For example, if an unusual change is observed in a user's gaming behaviour, we may proactively provide assistance.

To learn more about responsible gaming, visit our Responsible Gaming page.

12 Applicable Law

This privacy policy has been prepared in accordance with the applicable digital security and data protection laws and regulations of Bangladesh. The laws of Bangladesh shall apply to any dispute relating to this policy.